Cancellation policy

Effective date: October 6, 2026

Cilia Labs is a trading name of IZEE LTD, a company registered in England and Wales (company number 17250889), at 87 Beaumont Road, London SW19 6TH, United Kingdom. Email: hello@cilialabs.com. This policy applies to every Subscribe & Save subscription and forms part of our terms of service.

The short version

Subscribe & Save gives you 15% off the one-time price of Clear, Hydrate, Reset and Immune. Kits are one-time purchases only.
Your order renews and is charged every month until you cancel. Each charge is the subscription price, plus $5.99 shipping when the order subtotal is under $60.00, plus any sales tax.
We email you before each charge, with a link to your account where you can skip that order or cancel.
You can skip, pause or cancel online at any time from your account, or by email. To swap a product or change the quantity, use the subscription page where it offers it, or email hello@cilialabs.com and we change it the same business day.
No minimum term. No cancellation fee.
Once an order has shipped, it is final. We do not accept returns; damaged, wrong, missing and lost orders are replaced or refunded as set out under "Refunds" below.
Subscriptions are for adults 21 and over, with delivery to the 48 contiguous US states and Washington, DC.

What you agree to when you subscribe

When you select "Subscribe & Save 15%" and complete checkout, you agree that we will charge the payment method you provide every month until you cancel: the subscription price shown below, plus $5.99 shipping when the order subtotal is under $60.00, plus any sales tax. We ship the same order each time unless you change it. You are agreeing to a recurring charge. After you subscribe, we send a confirmation email that repeats the products, the subscription price, how often it renews and how to cancel, so you have a copy to keep.

Price and cadence

Subscribe & Save is available on the four single products below. The Clear Kit, The Quit Kit and the 60-Day Clear Kit are one-time purchases only and cannot be bought as a subscription.

Your subscription price is set when you subscribe: 15% below the one-time price that day, rounded to the nearest cent, in US dollars. Current prices:

Product	One-time price	Subscription price per monthly delivery (before shipping and tax)
Clear · Respiratory Drops (Mullein + Menthol)	$34.99	$29.74
Hydrate · Electrolyte Powder (Lemonade)	$34.99	$29.74
Reset · Sleep Formula (Melatonin + Valerian)	$27.99	$23.79
Immune · Daily Immune Complex	$27.99	$23.79

Your subscription price stays the same at each renewal. We change it only after the notice described under "Changes to price or products" below.

Sales tax is added where we must collect it. Discount codes, including WELCOME10 and RESET15, apply to one-time purchases only. They cannot be used on a subscription or a renewal.

Shipping on renewals

Each subscription order, the first and every renewal, follows the shipping rule for all orders: free when the order subtotal, after the Subscribe & Save discount, is $60.00 or more, and $5.99 per order otherwise. For example, a subscription to Clear alone ($29.74) pays $5.99, and a subscription to Clear, Hydrate and Reset together ($83.27) ships free. The shipping charge, if any, appears with the subscription details in your account and on each renewal receipt. We ship by USPS to addresses in the 48 contiguous US states and Washington, DC only. Delivery takes the usual 5 to 7 business days, and every order comes with a tracking number. If we change the shipping rule, we email you between 7 and 30 days before it first applies to your subscription, and you can cancel before then.

How we bill you

The first charge is taken when you place the order. Each renewal is charged one calendar month after the previous charge. Because months differ in length, a subscription started on the 29th, 30th or 31st may renew on an earlier day in shorter months. Your exact next charge date is always shown under Manage subscriptions in your account. Renewals are charged to the payment method you used at checkout; only payment methods that support recurring charges are offered at checkout for a subscription. You can change the payment method at any time under Manage subscriptions in your account. Each charge produces a receipt by email.

Reminders before each charge

Before each charge we send an email to the address on your subscription. It tells you a charge is coming and links to your account, where you can see the products, the amount and the charge date, and skip that order or cancel the subscription. If you cancel or skip before the charge date, that renewal is not charged. If you do not receive the reminder, check your spam folder and tell us; the reminder is our responsibility and we will make it right.

At least once a year, we also email you a reminder of your subscription terms: the products, how often you are charged, the amount of each charge and how to cancel.

How to cancel, skip or pause

Online. Sign in at cilialabs.com/account, open Manage subscriptions, choose the subscription, select Cancel subscription, Skip next order or Pause, and confirm. The change takes effect immediately and you receive an email confirming it. We do not ask you to speak to anyone or to look at an offer before you can cancel. A paused subscription is not charged or shipped until you resume it under Manage subscriptions.

To swap a product or change the quantity. Use the subscription page in your account where it offers it, or email hello@cilialabs.com and we change it the same business day.

By email. Write to hello@cilialabs.com and say what you want. If you write from an address that is not on the subscription, we may ask for your order number to find it; we never ask for more than that. We handle it the same business day and confirm in writing. If you email to cancel before a renewal is charged and the charge still goes through, we cancel that order and refund it in full.

We do not require a phone call, a reason, or notice beyond the renewal date itself.

What happens after you cancel

Cancelling stops all future orders and charges. An order that has already been charged still ships, unless you email hello@cilialabs.com in time: if our fulfillment partner can still stop it, we cancel it and refund it in full. Cancelling does not affect an order you have already received. Your account and order history remain, and you can start a new subscription at any time.

Failed payments

If a renewal payment fails, we email you and retry the payment up to 3 times, 7 days apart. Nothing ships until a payment succeeds, and you can update your payment method under Manage subscriptions at any time. If every retry fails, that order is skipped, so it is not charged or shipped, and we email you to say so. The subscription is not paused or cancelled; the next renewal is due on its usual date. We do not charge fees for failed payments.

Changes to price or products

We email you between 7 and 30 days before a new subscription price for a product you subscribe to takes effect. The notice states the new price, the date it applies and how to cancel. If you do not cancel before that date, the new price applies from your first renewal on or after it. We give the same notice, with how to cancel, before any other material change to your subscription terms, including a change to the shipping rule.

If an item is out of stock on the renewal date, we try again daily for up to 5 days. If it is still out of stock, that order is skipped, so it is not charged or shipped, and we email you. The next renewal is due on its usual date. We never substitute a product without asking.

Refunds

Subscribe & Save 15% is available on the four single products only, and renews every month until you cancel. You can skip, pause or cancel online from your account, or by email, at any time. If you cancel or skip before the charge date, that renewal is not charged. If you cancelled before a renewal was charged and the charge still went through, we refund it in full. A renewal that has already been charged can be cancelled and refunded in full if our fulfillment partner can still stop it: email hello@cilialabs.com as soon as possible, because orders go into production quickly, often within hours. Once it has been packed or handed to the carrier, it can no longer be cancelled.

Once a renewal has shipped, it is final like any other order: our products are dietary supplements, labelled and packed for your order, and for safety we cannot take them back or resell them, so we do not accept returns, opened or unopened. The terms in our refund policy on damaged, wrong, missing or defective items, lost parcels and parcels marked delivered but not received apply to every renewal, and you do not need to send anything back. Nothing in this policy limits your rights under the law of the state where you live.

Notices for residents of certain states

Automatic-renewal laws vary by state. These notices describe how this policy is meant to meet them. They add to, and never limit, any right you have under your state's law.

All customers. This subscription is an automatic-renewal arrangement. Before you agree, we show the price, how often you are charged, that it continues until you cancel, and how to cancel. We obtain your affirmative consent at checkout, keep a record of that consent for at least three years, or one year after your subscription ends if that is longer, send a confirmation email that repeats these terms and how to cancel, email you before each charge, remind you of the terms at least once a year, email you between 7 and 30 days before a price change or other material change applies, and provide a way to cancel online, in your account, at any time. This is intended to comply with the federal Restore Online Shoppers' Confidence Act (15 U.S.C. § 8401 et seq.) and with state automatic-renewal laws.

California residents. Under California's Automatic Renewal Law (Business and Professions Code sections 17600 to 17606), you may cancel this subscription online at any time through Manage subscriptions in your account or by emailing hello@cilialabs.com, without any further steps that obstruct or delay cancellation. Between 7 and 30 days before any material change to these terms, including a price increase, takes effect, we will provide clear and conspicuous notice and information on how to cancel. The acknowledgment email you receive after subscribing contains these terms, the cancellation policy and how to cancel, and you can keep it.

New York residents. Under New York General Business Law section 527-a, we present the automatic-renewal terms clearly and conspicuously before you subscribe, obtain your affirmative consent, provide an acknowledgment that includes the cancellation policy and how to cancel, and provide an online cancellation method.

Residents of other states with automatic-renewal laws have the same disclosure, consent, acknowledgment, reminder and cancellation rights described in this policy.