Terms of service
Effective date: October 6, 2026
1. Who we are and what these terms cover
Cilia Labs is a trading name of IZEE LTD, a company registered in England and Wales (company number 17250889), at 87 Beaumont Road, London SW19 6TH, United Kingdom ("we", "us", "our"). These terms cover your use of cilialabs.com, our storefront on the Shop app, and every order you place with us. By using the site or placing an order you agree to them. If you do not agree, do not use the site.
Our privacy policy, refund policy, shipping policy and subscription policy are part of these terms. Where they say something specific, they take precedence over the general words here.
2. Who can shop here
You must be at least 21 years old, live in the United States and be able to enter a legally binding contract. Cilia Labs products are for adults 21+. By ordering you confirm all three. We may cancel an order and refund it if we have reason to think any of them is not true.
3. Our products are supplements, not medicine
Every Cilia Labs product is a dietary supplement. Nothing on this site is medical advice. Product statements marked with an asterisk are structure-and-function statements, and the following applies to every one of them: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Read the label before use and follow it. Ask a doctor or pharmacist before use if you are pregnant or breastfeeding, take any medication, or have a medical condition. Stop and seek medical advice if you react to a product. Our products do not make vaping safe and are not a quit aid. Nothing you read here replaces a conversation with your doctor.
4. Accounts
You can order as a guest or with an account. If you create one, keep your login private and tell us at once if you think someone else has used it. You are responsible for what happens under your login until you tell us. Give us accurate details and keep them current. A parcel delivered to the address you gave us counts as delivered, even if that address is out of date.
5. Orders
Your order is an offer to buy. We accept it when we email you a confirmation. We may refuse or cancel any order before it ships, for example because a product is unavailable, a price or description was wrong, we suspect fraud or resale, or the order breaks these terms. If we cancel after you have paid, we refund in full. We may limit quantities per order or per household.
Our products are shipped by our fulfillment partner from warehouses in the United States. We do not hold stock. If a product becomes unavailable after you order, we tell you and refund that item. For a subscription renewal, the subscription policy explains what happens instead.
6. Prices and payment
Prices are in US dollars and do not include sales tax, which is added at checkout where we are required to collect it. Shipping is charged as set out in section 8 and the shipping policy. Prices can change at any time, but a change does not affect an order we have already confirmed. Subscription price changes follow the notice rules in section 7 and the subscription policy.
We accept the payment methods shown at checkout. These may include major cards through Shopify Payments, Shop Pay, PayPal, Apple Pay and Google Pay. By paying you confirm you are entitled to use that method. Payment is taken when you order, and for subscriptions on each renewal as described in the subscription policy.
If a price on the site is obviously wrong, we may cancel the order and refund you rather than supply at the wrong price.
7. Subscriptions
Subscribe & Save is available on Clear, Hydrate, Reset and Immune; kits are one-time purchases only. A Subscribe & Save order costs 15% less than the one-time price. It renews and is charged every calendar month until you cancel: the subscription price, plus shipping as set out in section 8 and any sales tax.
Before you subscribe, we show you the price, how often you are charged and how to cancel, and you agree to the recurring charge at checkout. After you subscribe, we email you a confirmation that repeats these terms and explains how to cancel. We email you before each charge.
You can skip, pause or cancel online from your account, or by email to hello@cilialabs.com. To swap a product or change the quantity, use the subscription page where it offers it, or email us and we change it the same business day. Cancelling stops all future orders. An order already charged still ships, unless you email us in time: if our fulfillment partner can still stop it, we cancel it and refund it in full.
If a renewal payment fails, we retry it up to 3 times, 7 days apart. If every retry fails, that order is skipped and we email you. If a product is out of stock on the renewal date, we retry daily for up to 5 days. If it is still out of stock, that order is skipped and we email you. We email you between 7 and 30 days before any material change to your subscription takes effect, including a price change, with the change, the date it applies and how to cancel.
The full terms, including the price of each product on subscription and the notices required in certain states, are in the subscription policy, which forms part of these terms.
8. Shipping
We ship to addresses in the 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, US territories, or APO, FPO or DPO addresses. We ship with USPS, and every parcel has a tracking number. Allow 5 to 7 business days for delivery; checkout shows a delivery estimate before you pay. Shipping is free when your order subtotal after discounts is $60.00 or more; otherwise it is $5.99 per order. The same rule applies to every subscription renewal. Risk in the goods passes to you on delivery to the address you gave. Details are in the shipping policy.
9. Refunds
All sales are final once an order ships. Our products are dietary supplements, labelled and packed for your order, and for safety we cannot take them back or resell them. Once an order has been handed to the carrier, it is final: apart from the terms below and your rights under the law, we do not refund it, exchange it or accept it back. We do not accept returns, opened or unopened, so please do not send products back.
To cancel an order, email hello@cilialabs.com as soon as possible; orders go into production quickly, often within hours. If our fulfillment partner can still stop the order, we cancel it and refund it in full. Once it has been packed or handed to the carrier, it can no longer be cancelled.
Every order is covered if it arrives damaged, wrong, incomplete or not at all. For a damaged, wrong, missing or defective item, email us within 14 days of delivery with your order number and a photo of the parcel and its contents, and we send a replacement or refund the affected item, your choice, at no cost; nothing needs to be sent back. If tracking shows no movement for 10 business days, email us: we open a trace with the carrier, then replace or refund the order. If tracking shows a parcel delivered but you did not receive it, check with household members, your neighbors and your building's mail area, then email us within 7 days of the delivery scan. We ask the carrier (USPS) to investigate, and if it confirms the parcel was misdelivered or lost, we replace it. We cannot replace or refund a parcel the carrier confirms was delivered to the address on the order. The subscription policy explains when a renewal is not charged or is refunded; once shipped, a renewal is final like any other order. Please email us before opening a card dispute; we aim to reply within one business day, and contacting us first does not affect your right to dispute a charge. The full terms are in the refund policy. Nothing in these terms limits rights you have under the law of the state where you live, including consumer protection and warranty law, for example if a product is defective.
10. Discount codes and promotions
One discount code per order; codes cannot be combined. Discount codes apply to one-time purchases only and cannot be used on a subscription. Each code can be used once per customer. WELCOME10 gives 10% off one one-time purchase per customer. Creator codes are for the creator's own audience; a creator may not use their own code. Codes cannot be applied after an order is placed and have no cash value. We may withdraw or change a promotion at any time, except that a WELCOME10 code we have already sent you stays valid, and we may cancel orders that use a code obtained or used in breach of its conditions.
11. Reviews and other content you post
If you post a review, photo, video or comment on the site or through our review provider, you confirm it is yours and truthful, that you bought and used the product, and that it does not infringe anyone's rights or contain anything unlawful or offensive. You keep ownership of your content and give us a non-exclusive, worldwide, royalty-free, perpetual license to use, edit for length without changing its meaning, display and distribute it in connection with Cilia Labs, with the display name you chose. We may remove content that is unlawful, abusive, harassing or obscene, contains someone's personal information, is unrelated to our products or our service, is fake or not based on a real experience, is clearly false or misleading, or makes medical claims about a product. We never remove or hide a review because it is negative or has a low rating. We never pay for reviews or offer anything in exchange for a favorable one. Reviews are the opinion of the person who wrote them, not medical advice, and not a claim by us.
12. Creator program
Creators join through Shopify Collabs, under its own agreement, which governs commissions and payment. Creators must clearly disclose that they are paid or earn a commission, as the FTC's Endorsement Guides require. Creators may not make claims about our products beyond those on our site, and may not describe them as medicine, as a quit aid, or as making vaping safe. We may end a creator's participation for any breach of this section.
13. Text messages
Text messages are optional. If you opt in, for example by checking the text message box at checkout or entering your number in a signup form, you give your express written consent to receive recurring automated marketing text messages from Cilia Labs at the mobile number you provided. These may include offers, reminders about your cart and product news. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE or REVOKE) to any message to opt out at any time, or tell us in any other reasonable way, such as by email to hello@cilialabs.com, and we act on it promptly. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. You confirm that you are the account holder or an authorized user of that number. See our privacy policy and these terms for how we handle your number and your consent.
14. Our content and trademarks
The Cilia Labs name, the cilia mark, our product names (Clear, Hydrate, Reset, Immune and the names of our kits, as used by us) and "the vape reset" are trademarks of IZEE LTD, whether registered or unregistered. All text, images, graphics, design and code on the site belong to IZEE LTD or its licensors. You may view and print pages for your own use. You may not copy, reproduce, scrape, sell or use any of it for any other purpose without our written permission. Nothing on the site gives you a license to use our trademarks. Other names and logos on the site, such as those of payment providers, belong to their owners.
15. Things you may not do
Do not use the site to break any law; to resell our products; to place fraudulent orders or use payment methods you are not entitled to; to interfere with the site, its security or other users; to scrape or copy content; to post false reviews; to impersonate anyone; or to describe our products in a way that we may not describe them ourselves. We may suspend or refuse service for any of these.
16. Third-party services and links
The site uses third-party services (payment providers, the Shop app, review and email tools) and may link to other websites. We do not control them and are not responsible for their content or practices. Their terms and privacy policies apply to your use of them.
17. Disclaimer of warranties
We stand behind the terms on damaged, wrong, missing, defective and lost orders in the refund policy. Apart from those, and from any warranty that cannot be excluded under the law of the state where you live, the following applies.
To the extent the law allows, the site is provided "as is" and "as available". Our products come with the warranties the law of your state gives you, including that they are fit for their ordinary purpose and match their labels. We give no other warranty about the products, and we do not promise any particular result.
People respond to supplements differently. We do not promise that the site will always be available or free of errors.
You may also have other rights that vary from state to state. Nothing in this section limits any warranty implied by law that cannot be limited.
18. Limitation of liability
To the extent permitted by law:
- we are not liable for indirect, incidental, special or consequential losses, such as lost profits or lost opportunities; and
- our total liability to you for any claim about an order is limited to the amount you paid for that order.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, under product liability law, or for anything else that cannot be excluded or limited by law.
New Jersey residents. If you live in New Jersey, the second paragraph of section 17, section 18 and section 19 do not apply to you.
19. Indemnity
To the extent permitted by law, you agree to compensate us for reasonable losses and costs we suffer as a direct result of your breach of these terms or your misuse of the site or our products, for example a fraudulent order or resale. This does not apply to any loss we caused.
20. Governing law and disputes
These terms, and any dispute about them or your orders, are governed by the law of the US state where you live.
If something goes wrong, please email hello@cilialabs.com first. We aim to reply within one business day, and most problems can be put right by email. If we cannot resolve it, you may bring a claim in the courts of the US state where you live, including small claims court where it is available, or in the courts of England and Wales. These terms do not require arbitration and do not waive your right to take part in a class action.
21. Changes to these terms
We may change these terms. The effective date at the top tells you when they last changed. The version in force when you place an order applies to that order. For subscriptions, we email you between 7 and 30 days before any material change that affects your subscription takes effect, and you can cancel before it does.
22. General
If any part of these terms is found unenforceable, the rest stands. These terms, the policies they refer to, and what we tell you on the product page and at checkout about your order are the whole agreement between us about the site and your orders. We may transfer our rights under these terms to a company that takes over the business; this will not reduce your rights. You may not transfer yours without our consent. Only you and we can enforce these terms. If we do not enforce a term on one occasion, we can still enforce it later. We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather or a carrier or system outage; if that happens we tell you, and if we cannot fulfill your order we refund it. This does not affect the refund policy's terms on damaged, wrong and lost orders. Headings are for reading, not interpretation.
23. Contact
Email: hello@cilialabs.com
Mail: IZEE LTD trading as Cilia Labs, 87 Beaumont Road, London SW19 6TH, United Kingdom. Company number 17250889, registered in England and Wales.
We do not accept returns, so please do not mail products to this address. The refund policy explains what happens if an order arrives damaged, wrong or not at all.